FAQs

What does Stylexia do?
Stylexia serves as a unique concept store that unites visionary designers with a global audience. Acting as a bridge, we present cutting-edge, stylish creations to you. Our ultimate goal is to present unparallel and high-caliber design that empower you to make a statement and embody your most exceptional self.

What is the timeframe for receiving an order after it has been placed?
Following the placement of an order on the website, the delivery time ranges from 5 to 10 business days, varying according to the brand.

How long does it take for you to reply to my query?
We will try and respond to your query as soon as possible, but please allow up to 24 hours for us to get back to you. This time may vary depending on weekends and public holidays.

Can I cancel my order?
You have the option to cancel your order within the first 24 hours of placing it. After this initial 24-hour period, cancellation will not be possible. Once you receive your order, you are welcome to initiate a return if needed.

How do I initiate a return?

To initiate a return, please follow these steps:

• Log in to Your Account: Visit our website and log in to your account using the email address you used to place the order, you will receive a code on your email to login on the account.
• Navigate to Orders: Once logged in, go to the "Orders" section, locate the order you wish to return by searching with your order number.
• Initiate Return: Click on the "Request Return" button next to the order you want to return.
• Choose Items: Select the specific items from the order that you wish to return, also mention the reason for return for further improvement to our services and products.
• Return Shipping: Pack your items securely and wait for the courier to ship them back to us.

Processing Time: Once we receive your return, our team will inspect the items and process your refund to the same payment method used.

If you have any further questions or need assistance, please don't hesitate to contact our customer support team.

CARD PAYMENTS:

For Card Payments we offer Refunds or Store Credit if requested.

Returns for items bought at full-price are accepted within 5 days from the date of purchase.

Refunds will be issued in original form of payment (Card Payment only) and must be accompanied by receipt with the merchandise in the original condition.

Please note, Shipping Fees will not be refunded.

Merchandise must not be worn, altered, or washed and must have all tags and accessories attached.

Returns that do not meet our requirements may not be accepted.
How do I contact customer care?
Please Email: info@stylexia.store
 
How can I tack my order?
DOMESTIC ORDERS (WITHIN UAE): Once your parcel has been dispatched, an email will be sent to you by us that will provide you with the shipping details